Privacy Policy

A legal disclaimer

This Privacy Policy explains how Fei Long Design Hub ("Company," "we," "our," or "us") collects, uses, stores, and protects your personal information when you visit our website or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please discontinue use of our website.

Fei Long Design Hub reserves the right to update this Privacy Policy at any time. Any changes become effective immediately upon publication on this page.

1. Information We Collect

When you visit our website or place an order, we may collect the following information.

Personal Information

Full Name
Email Address
Phone Number
Billing Address
Shipping Address
Payment Information (processed securely through our payment providers)
Order History

Automatically Collected Information

When you browse our website, we may automatically collect:

IP Address
Browser Type
Operating System
Device Information
Website Activity
Pages Visited
Time Spent on Our Website
Referring Website
General Geographic Location

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Respond to inquiries
Process payments
Ship products
Send order confirmations and shipping updates
Improve our website and customer experience
Detect and prevent fraud
Comply with legal obligations
Send promotional emails (only if you have chosen to receive them)

You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link included in our emails.

3. Payment Information

We do not store your credit card or debit card information.

All payments are securely processed by trusted third-party payment processors that comply with industry security standards.

4. Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

Keep your shopping cart active
Remember your preferences
Improve website performance
Analyze website traffic
Enhance security

You may disable cookies through your browser settings. However, some features of the website may not function properly if cookies are disabled.

5. Third-Party Services

We may share limited information with trusted third parties only when necessary to operate our business.

These may include:

Payment Processors
Shipping Carriers (USPS, FedEx, Amazon Delivery)
Website Hosting Providers
Analytics Services
Email Marketing Platforms
Customer Support Services

These service providers receive only the information necessary to perform their services and are required to protect your information.

6. Amazon Fulfillment

Some products sold through Fei Long Design Hub are fulfilled and shipped directly from Amazon fulfillment warehouses.

When applicable, only the information necessary to complete your order (such as your name and shipping address) may be shared with Amazon's fulfillment services.

7. How We Protect Your Information

We take reasonable administrative, technical, and physical measures to safeguard your personal information.

These include:

SSL (Secure Socket Layer) encryption
Secure payment processing
Restricted access to customer information
Secure website hosting
Regular security monitoring

Although we take reasonable precautions, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

8. Data Retention

We retain your information only as long as necessary to:

Complete your transactions
Provide customer support
Comply with tax, accounting, and legal obligations
Resolve disputes
Enforce our agreements

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your personal data
Object to certain data processing
Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the information provided below.

10. Children's Privacy

Our website is not intended for individuals under the age of 13.

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly delete it.

11. External Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party websites you visit.

12. California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know what personal information we collect and request its deletion, subject to applicable legal exceptions.

To submit a request, please contact us using the information below.

13. International Visitors

Our website is operated from the United States.

If you access our website from another country, you understand that your information may be transferred to, processed, and stored in the United States, where privacy laws may differ from those in your jurisdiction.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or business operations.

The revised version will be posted on this page with an updated effective date.