SHIPPING AND DELIVERY
Legal Disclaimer
This Shipping Policy outlines the shipping procedures, processing times, delivery methods, and customer responsibilities for purchases made through Fei Long Design Hub. By placing an order on our website, you acknowledge that you have read, understood, and agreed to the terms described in this policy.
Fei Long Design Hub reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes become effective immediately upon publication on this website.
If you have any questions regarding our shipping procedures, please contact us before placing your order.
Shipping Policy
At Fei Long Design Hub, we strive to process and ship every order as quickly as possible while maintaining the highest quality standards. Many of our products are made to order or customized specifically for each customer, which requires additional production time before shipment.
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Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Order Processing Times
Processing time begins after your payment has been successfully confirmed.
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Clothing & Apparel
The following items typically require 24 to 72 business hours for processing before shipment:
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T-Shirts
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Hoodies
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Tank Tops
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Long Sleeve Shirts
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Other Apparel
Customized Products
The following products generally require 72 to 96 business hours for production and processing before shipment:
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Desk Mats
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Mugs
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Wall Frames
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Canvas Prints
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Posters
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Personalized Products
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Other Made-to-Order Items
Please note that processing times may be longer during holidays, promotional events, or periods of unusually high order volume.
Shipping Carriers
Fei Long Design Hub ships orders using trusted carriers, including:
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USPS
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FedEx
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Amazon Delivery
Some products are fulfilled and shipped directly from our Amazon fulfillment warehouses to provide faster and more reliable delivery.
Carrier selection depends on the product ordered, destination, warehouse availability, and shipping method.
Shipping Times
Delivery times begin after your order has been processed and shipped.
Actual delivery times vary depending on:
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Shipping destination
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Selected carrier
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Weather conditions
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Carrier delays
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Seasonal demand
While we make every effort to ensure timely delivery, shipping estimates are not guaranteed.
Tracking Your Order
Once your order has been shipped, you will receive an email containing your tracking number.
Tracking information may take 24 to 48 hours to become active after the shipping label has been created.
Multiple Shipments
If your order contains multiple products, they may be shipped separately from different fulfillment centers.
As a result, you may receive multiple tracking numbers, and your items may arrive on different dates.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you need to update your shipping address, please contact us as soon as possible.
If your order has not yet entered production or been shipped, we will make every effort to update your address.
If an order is returned because of an incorrect or incomplete address provided by the customer, the customer will be responsible for any additional shipping charges required to resend the package.
Lost, Delayed, or Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery and include photographs of the damaged packaging and product.
If your package appears to be lost in transit, please contact us so we can work with the shipping carrier to investigate the shipment.
Please note that delivery delays caused by weather, carrier operations, customs, holidays, or other circumstances beyond our control do not qualify for refunds.
Shipping Restrictions
Currently, Fei Long Design Hub ships within the United States.
If international shipping becomes available, this policy will be updated accordingly.