RETURN AND REFUND
A legal disclaimer
The information provided in this Returns & Refund Policy is intended to explain the policies and procedures of Fei Long Design Hub regarding returns, exchanges, and refunds. By placing an order through our website, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy.
Fei Long Design Hub reserves the right to modify or update this policy at any time without prior notice. Any changes will become effective immediately upon being published on this website. It is the customer's responsibility to review this policy periodically.
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This policy does not affect any consumer rights that may be provided under applicable federal, state, or local laws. If any provision of this policy is found to be invalid or unenforceable, the remaining provisions shall continue to remain in full force and effect.
If you have any questions regarding this policy, please contact us before placing your order.
Refund Policy - the basics
At Fei Long Design Hub, we are committed to providing high quality products and excellent customer service. Every item is carefully designed and produced to meet our quality standards. If you are not completely satisfied with your purchase, please contact us, and we will do our best to assist you.
For any questions regarding returns or refunds, please contact us at:
Email: info@feilongdesignhub.com
Return Policy
We offer a 10-day return policy, which means you have 10 days from the date your order is delivered to request a return.
To be eligible for a return, the item must:
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Be unused and unworn.
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Be in its original condition.
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Include all original tags and packaging.
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Be accompanied by proof of purchase.
To begin a return, please contact us at contact@feilongdesignhub.com. Once your return request is approved, we will provide you with the return shipping instructions.
Customers are responsible for all return shipping costs. We do not provide prepaid return labels.
Eligible Items for Return
Only the following products are eligible for returns:
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T-Shirts
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Hoodies
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Clothing and apparel
All eligible items must meet the return requirements listed above.
Non-Returnable Items
Due to the personalized nature of many of our products, the following items cannot be returned or exchanged:
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Custom or personalized products
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Desk Mats
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Mugs
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Wall Frames
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Posters
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Canvas Prints
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Stickers
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Patches
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Dit Da Jow products
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Any item made specifically for the customer
These products are made to order and cannot be restocked.
Damaged or Incorrect Items
Please inspect your order immediately upon delivery.
If your order arrives damaged, defective, or if you receive the wrong item, please contact us within 48 hours of delivery by emailing info@feilongdesignhub.com.
Please include:
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Your order number
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A description of the issue
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Clear photographs showing the damage or incorrect item
Once we review your claim, we will determine the appropriate solution, which may include a replacement or refund when applicable.
Exchanges
We currently only offer exchanges for eligible clothing items (T-Shirts, Hoodies, and Apparel) that meet our return requirements.
Customers are responsible for all shipping costs associated with exchanges.
Personalized, custom-made, and non-returnable products cannot be exchanged.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original method of payment. Please note that it may take several business days for your financial institution to process and post the refund.
Original shipping charges are non-refundable.